Effective Date: September 19, 2025

Craven Creek Vet (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us in person, through our website, or via text message communications.

1. Information We Collect

We may collect personal information when you:

• Schedule an appointment or submit a contact form

• Sign up for text message reminders or email updates

• Communicate with us by phone, email, or SMS

• Use or interact with our website

This information may include:

• Name

• Address

• Phone number

• Email address

• Pet information

• IP address and browsing activity

• Any other details you choose to provide

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Provide veterinary services and client support

• Send reminders, updates, or educational information (via email, SMS, or other communication channels)

• Improve our services, website functionality, and client experience

• Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging Communications

If you opt in to receive SMS/text messages from Craven Creek Vet, we may send you:

• Appointment confirmations and reminders

• Pet care updates and health tips

• Notifications about services, promotions, or events

You may opt out at any time by replying STOP to a message you receive from us. For assistance, reply HELP or contact us directly using the information below. Standard message and data rates may apply.

4. Sharing of Information

We value your trust and do not sell, rent, or share your Personally Identifiable Information (PII) with third parties for marketing purposes. We may share your information only with:

• Veterinary partners or labs as needed for your pet’s care

• Service providers who help us operate our systems and communications

• Legal authorities if required by law or to protect our rights

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve browsing, analyze traffic, and enhance user experience. You may adjust your browser settings to disable cookies, but some features may not function properly.

6. Data Security

We implement reasonable safeguards to protect your personal information. However, no online system or method of transmission is 100% secure. You use our website and communication services at your own risk.

7. Your Rights & Choices

You may:

• Request access, updates, or deletion of your personal information

• Opt out of marketing emails by clicking the “unsubscribe” link

• Opt out of SMS by replying STOP

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates the most recent version.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Craven Creek Vet
📍 128B McNeely Rd, Powdersville, SC 29673, United States
📞 (864) 283-6373
📧 info@cravencreekvet.com